For line managers and project managers with responsibilities for teams and groups, and for HR managers, aspiring coaches and other people having conversations to support your staff in the workplace.

This short, yet challenging, course is for individuals who who want to use a coaching approach within their own role and clearly understand how their coach role integrates with their vocational roles.   It is for people who want to gain an understanding of the practice of coaching and to gain the core skills.  Their aim will be to work with others using coaching conversations to support and encourage the development of skills and performance.

Basics of coaching

The purpose is to be a facilitator, listening to what is really being said, without judgement, allowing the individual being coached to define a set of goals that are meaningful and thereby encouraging a sense of responsibility and commitment to achieving the goals.

Participants learn to listen with empathy and value the personal experiences and current circumstances of the employee.  The tools of self-awareness and self-reflection can assist employees to develop the ability to understand how their organisational decision making is influenced by their own values, beliefs and socio-cultural background.

Overview what is involved

Skills include:

  • The ability to build a trusting relationship, within clear boundaries.
  • Listening carefully to understand, without judgement, using effective questioning and feedback.
  • Challenging thinking and assumptions.
  • Working with the individual to bring about insight and learning.
  • Using models, tools and techniques to support the client to make desired changes and achieve goals.
  • Evaluating the effectiveness of the coaching on outcomes.

“Coaching conversations to support and encourage the development of skills and performance of staff within the workplace.”

Benefits for the individual

  • Greater self-confidence
  • Better self and people management
  • Enhanced interpersonal skills and higher emotional intelligence
  • More flexible leadership style

Benefits for the organisation

  • Better performance results
  • Enhanced company image
  • Greater customer/client satisfaction
  • More positive staff satisfaction/engagement levels
  • Facilitates cultural change

Foundation skills programme overviewAccreditation

The European Mentoring and Coaching Council (EMCC) is one of the most prominent professional standards bodies for coaching in the UK.

The EMCC exists to promote best practice in coaching and mentoring.  They have developed the EMCC Competency Framework, which is based on extensive research and identifies the core competency requirements for those individuals working as coaches.

This coaching skills for the workplace programme uses the EMCC foundation coaching competences and capability indicators as the framework for staff to learn the relevant skills.

EMCC have also established the European Quality Award (EQA) which recognises best practice and professional standards in the area of coaching and mentoring training.

Accreditation for the course – the EQA – is given retrospectively by EMCC for a one-off fee.  The EQA application will be submitted immediately the course is completed which means that, if successful, participants on the first course, plus any subsequent courses, will receive a formally accredited training certificate in ‘Foundation Skills in Workplace Coaching’.

The one off fee of £2,280 will be refunded to you in the form of a discount on the cost of the fourth course delivered.  *Accreditation is optional, but recommended.


“Coaching supervision makes better coaches and better coaches make better managers who can deliver business targets”

“By reflecting on their practice [through supervision], coaches develop greater self-awareness and develop better tools and techniques. They also generate personal insights and discover the best way to meet coaching objectives. This results in more skilful coaches with greater capacity to help their clients achieve their personal and organisational aims.

“The ultimate aim of supervision is to improve coaching practice across the organisation. Managers experiencing good coaching will in turn be able to improve the performance of staff around them – the ‘informal coaching’ effect.” (CIPD).  A key element of this coach training offer is continued group and individual supervision, where past participants bring real life coaching issues.

Overview supervision

Dr Trish Turner 

Trish is a qualified leadership and management coach, coach supervisor and trainer. She works with executives, aspiring leaders and high potential employees in the public and private sector in facing challenges and to achieve their goals and realise their potential.

With over a decade of experience in coaching, she is also a qualified and registered psychotherapist and clinical supervisor, bringing a depth of psychological knowledge and experience to her coaching, supervising and training.

For over 25 years Trish was a senior leader in a broad range of business sectors. Her last corporate role was a Board Director and an internal coach in a £1.2bn NHS organisation, culminating in being recognised nationally as a ‘Top Leader’. She is educated to PhD level (in research), and has first class honours degrees in both management and leadership and in psychotherapy.

Foundation skills in workplace coaching certificate